Does CCP employ public relations consultants?

Just prior to rolling out the update CCP has identified that it will be incompatible with the CPUs used by an estimated 0.3% of the player base.  The news piece deserves acknowledgement. I think it was explained well from a technical standpoint, and should impact less than 1000 players.  I wonder if it could have been a touch more polished however –specifically indicating if they will be supported in future, and if not, would they refund subscription fees for those unable to upgrade their computer hardware?  As it was I was left thinking it just feeds the anti-CCP trolls.

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